QUALITY

The extent to which contemporary and generally recognized standards are met and exceeded, and desirable outcomes achieved.		  
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  VOLUNTEER

An individual who performs services for a program or organization for civic, charitable, or humanitarian reasons, without promise, expectation, or receipt of compensation for services rendered. Such service must be offered freely and without pressure or coercion, direct or implied, from an employer. If the individual is otherwise employed by the same employer for which s/he volunteers, the individual cannot volunteer to perform the same type of services that s/he is paid to perform as an employee. When volunteers perform the same duties as personnel and have a regular, ongoing role at the program, they will also fall under the term “personnel.”		  
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.		  
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  SUPERVISION

Assumption of responsibility for directly overseeing and evaluating the work of personnel.		  
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  PERSONNEL

The people responsible for carrying out the program's tasks. For purposes of after school program recognition, the term "personnel" covers both full-time and part-time employees, as well as volunteers who perform the same duties as personnel and have a regular, ongoing role at the program.

Unless otherwise noted, standards related to the provision or oversight of direct services generally apply only to personnel who: (1) work with children and youth, (2) supervise personnel who work with children and youth, or (3) are responsible for overseeing the program. For example, COA would not expect personnel providing clerical services to receive the same training provided to those who work with children and youth.

  
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ASP-HR 8: Volunteers

 
Volunteers receive sufficient and appropriate orientation, training, support, and supervision.
Interpretation: As referenced in the Note to the Introduction for ASP-HR, volunteers who perform the same duties as personnel and have a regular, ongoing role at the program are expected to meet the same standards as personnel. All other volunteers will be covered by this standard instead.
NA The program does not use volunteers, or all volunteers meet the standards for personnel.

ASP-HR 8.01

 

Volunteers receive an orientation and training that addresses:

  1. the program’s goals; and
  2. the program’s expectations of the volunteer, including the volunteer’s roles and responsibilities.

ASP-HR 8.02

 
Volunteers are supervised by program personnel at all times.

ASP-HR 8.03

 
The program maintains essential information about volunteers, including identifying information and emergency contact information.
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PURPOSE: A stable, qualified, trained, and supported workforce contributes effectively and efficiently to the delivery of quality after school programming that promotes positive child and youth development.

  
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